HBF 5 Star Homebuilders

About the Home Builders Federation Rating

The Home Builders Federation operates the National New Homes Customer Satisfaction Survey. This survey was launched in 2005 and has become the key measure of quality in the UK housebuilding industry.

The survey is sent to buyers eight weeks after they complete on their new home. Builders receive a star rating based on one question: Would you recommend your builder to a friend?

To achieve five stars, at least 90% of customers must answer yes to this question.

HBF 5 Star Builders 2025 ★★★★★

The 2025 results are based on homes completed between October 2023 and September 2024. This year, 39,000 buyers responded to the survey, with 94% saying they would recommend their builder.

NHBC Pride in the Job Awards

The NHBC Pride in the Job Awards recognise site managers who demonstrate exceptional standards in housebuilding.

Awards are judged during the year stated, with Supreme Awards announced the following January. As a result, some awards referenced in 2025 relate to the 2024 judging cycle.

Barratt Homes & David Wilson Homes

• 115 site managers won NHBC Pride in the Job Awards in 2025.
• This marked the 21st consecutive year the housebuilder group received more Pride in the Job Awards than any other UK homebuilder.

Taylor Wimpey

• 50 site managers won NHBC Pride in the Job Awards in 2025.
• David McClure won the Supreme Award - Large Builder category for his work at Castle Gate, Newton Mearns, East Renfrewshire.

Note: The Supreme Award relates to the 2024 Pride in the Job judging cycle, announced in January 2025.

Redrow Homes

• Matthew Coyle - Regional Winner (Large Builder category), Parc y Coleg, Caerleon
• Nick Powell - Seal of Excellence Award, Great Milton Park, Newport
• Edward Piggford - Quality Award, Churchlands, Cardiff
• Elliot Kingdon - Quality Award, Cwrt Sant Ioan, Cardiff

St James (Berkeley Group)

• Lyam Gunner won the Supreme Award - High-Rise category for his work at White City Living Phase 3, London.

This award forms part of the 2024 Pride in the Job cycle, announced in January 2025.

Persimmon Homes

• Mark Hambleton - Mill Gardens, Cullompton
• Nick Rumble - Michaels Grove, Llanharan
• Ryan Baron - Trinity Pastures, Hull

Other Supreme Award Winners

• Stephen Walker (C G Fry & Son) - Supreme Award, Medium Builder category - Poundbury Northern Quadrant, Dorchester
• Sam Sayers (S & DS Construction) - Supreme Award, Small Builder category - Mount Bernard Rise, Castlederg

Conclusion

The HBF 5 star rating represents a significant achievement in customer satisfaction. These builders have demonstrated that over 90% of their customers would recommend them to friends.

The NHBC Pride in the Job awards recognize site managers who deliver homes to the highest standards. Together, these awards provide buyers with confidence when choosing a homebuilder.

Barratt Redrow leads the industry with 16 consecutive years of 5 star ratings and the most Pride in the Job awards. The 2025 results show the industry maintaining high standards with 94% customer recommendation rates.